Tronic Cloud Incidents and Status Page - Notice history

All systems operational

100% - uptime

Voice Infrastructure (Melbourne) - Operational

100% - uptime
01/12/2024
01/01/2025
28/02/2025

Voice Infrastructure (Sydney) - Operational

100% - uptime
01/12/2024
01/01/2025
28/02/2025

Tronic Cloud V1 Voice Infrastructure - Operational

100% - uptime
01/12/2024
01/01/2025
28/02/2025
100% - uptime

StartUP Server 1 - tronic.3cx.com.au - Operational

100% - uptime
01/12/2024
01/01/2025
28/02/2025

StartUP Server 2 - troniccloud.3cx.com.au - Operational

100% - uptime
01/12/2024
01/01/2025
28/02/2025
100% - uptime

Tronic Support Ticketing System - Operational

100% - uptime
01/12/2024
01/01/2025
28/02/2025

VoIP Portal - Operational

100% - uptime
01/12/2024
01/01/2025
28/02/2025
100% - uptime

Tronic NBN Internet by Aussie Broadband - Operational

100% - uptime
01/12/2024
01/01/2025
28/02/2025

Tronic SMS for 3CX and/or SMS Portal (text.tronic.com.au) - Operational

100% - uptime
01/12/2024
01/01/2025
28/02/2025
100% - uptime

Amazon Web Services → Sydney Datacentre - Operational

Amazon Web Services → EC2 Sydney Datacentre - Operational

Amazon Web Services → EC2 Melbourne Datacentre - Operational

Amazon Web Services → Lightsail Sydney Datacentre - Operational

Notice history

01/02/2025

No notices reported this month

01/01/2025

Inbound Virtual Mobile Calling Interruption from Telstra Mobiles
  • Update
    Update
    This incident has been resolved.
  • Resolved
    Resolved

    Telstra engineers have identified a recent change within their infrastructure that caused some calls to be disconnected at the 13-second mark. They have now performed a rollback of the change to resolve the issue.

    Tronic engineers will continue monitoring call durations throughout this evening and tomorrow morning to confirm that the issue is no longer present.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    Tronic is aware of an upstream connectivity issue affecting some inbound calls towards virtual mobile numbers, specifically where the caller is using a Telstra mobile. This is resulting in calls disconnecting after 12-13 seconds.

    Outbound calls or inbound calls to geographic or 13/1300/1800 are unaffected, and calls to virtual mobile numbers from other mobile providers (Optus/Vodafone) are unaffected.

    As a temporary workaround, you can connect normally by calling back an affected caller.

    The affected upstream’s technicians are working to rectify this with Telstra as soon as possible, however no ETA is currently available.

    We will provide updates as soon as we receive any further information, including ETAs, from the upstream provider.

01/12/2024

Planned Maintenance - Stage 3
  • Completed
    14/12/2024 at 6:00 PM
    Completed
    14/12/2024 at 6:00 PM
    Maintenance has completed successfully
  • In progress
    14/12/2024 at 2:00 PM
    In progress
    14/12/2024 at 2:00 PM
    Maintenance is now in progress
  • Planned
    14/12/2024 at 2:00 PM
    Planned
    14/12/2024 at 2:00 PM

    Date: 15th December 2024
    Time: 01:00 AM – 05:00 AM AEST
    Duration: Approximately 4 hours
    Impact: Reboots of servers in both primary and secondary sites.

    The final stage of our scheduled maintenance will involve server reboots at both the primary and secondary sites, performed independently to maintain SIP service availability.

    To ensure uninterrupted service, please verify: (Note: All Tronic installed, and maintained hardware is programmed correctly)

    • Equipment is registered using the FQDNs voice.tronic.com.au, voice.vic.tronic.com.au, and voice.nsw.tronic.com.au.

    • DNS SRV lookup is enabled.

    If you have any questions or require assistance, please contact our support team through our ticketing system at support@tronic.com.au

    Thank you for your patience and understanding.

Planned Maintenance - Stage 2
  • Completed
    13/12/2024 at 6:00 PM
    Completed
    13/12/2024 at 6:00 PM
    Maintenance has completed successfully
  • In progress
    13/12/2024 at 2:00 PM
    In progress
    13/12/2024 at 2:00 PM
    Maintenance is now in progress
  • Planned
    13/12/2024 at 2:00 PM
    Planned
    13/12/2024 at 2:00 PM

    Date: 14th December 2024
    Time: 01:00 AM – 05:00 AM AEST
    Duration: Approximately 4 hours

    Impact: Reboots of servers in both primary and secondary sites.

    During this stage, we will reboot servers at both the primary and secondary sites. These reboots will be carried out independently to ensure uninterrupted operation of SIP services.

    To avoid potential disruptions, please ensure: (All Tronic maintained and installed equipment is correctly configured already)

    • Equipment is registered using the FQDNs voice.tronic.com.au, voice.vic.tronic.com.au, and voice.nsw.tronic.com.au

    • DNS SRV lookup is enabled on your equipment

    If you have any questions or require assistance, please contact our support team through our ticketing system at support@tronic.com.au.

    Thank you for your cooperation.


Planned Maintenance - Stage 1
  • Completed
    12/12/2024 at 3:00 PM
    Completed
    12/12/2024 at 3:00 PM
    Maintenance has completed successfully
  • In progress
    12/12/2024 at 2:00 PM
    In progress
    12/12/2024 at 2:00 PM
    Maintenance is now in progress
  • Planned
    12/12/2024 at 2:00 PM
    Planned
    12/12/2024 at 2:00 PM

    Date: 13th December 2024
    Time: 01:00 AM AEST
    Duration: Approximately 1 hour
    Impact: No service interruptions or server reboots.

    We will be performing routine maintenance on our sip trunk and billing infrastructure. This stage is designed to enhance the reliability and security of our servers. There will be no impact on services during this window.

    If you have any questions or require assistance, please contact our support team by our ticketing system at support@tronic.com.au

    Thank you for your understanding.

01/12/2024 to 01/02/2025

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