Notice history

Update
16/01/2025 at 5:11 AM
Update
16/01/2025 at 5:11 AM
This incident has been resolved.
Resolved
15/01/2025 at 11:30 AM
Resolved
15/01/2025 at 11:30 AM
Telstra engineers have identified a recent change within their infrastructure that caused some calls to be disconnected at the 13-second mark. They have now performed a rollback of the change to resolve the issue.
Tronic engineers will continue monitoring call durations throughout this evening and tomorrow morning to confirm that the issue is no longer present.
Monitoring
14/01/2025 at 10:30 PM
Monitoring
14/01/2025 at 10:30 PM
We implemented a fix and are currently monitoring the result.
Identified
13/01/2025 at 11:54 PM
Identified
13/01/2025 at 11:54 PM
Tronic is aware of an upstream connectivity issue affecting some inbound calls towards virtual mobile numbers, specifically where the caller is using a Telstra mobile. This is resulting in calls disconnecting after 12-13 seconds.
Outbound calls or inbound calls to geographic or 13/1300/1800 are unaffected, and calls to virtual mobile numbers from other mobile providers (Optus/Vodafone) are unaffected.
As a temporary workaround, you can connect normally by calling back an affected caller.
The affected upstream’s technicians are working to rectify this with Telstra as soon as possible, however no ETA is currently available.
We will provide updates as soon as we receive any further information, including ETAs, from the upstream provider.

All systems operational